Privacy Policy clybet — Malaysia Player Data Protection

1 Introduction

Clybet is an online casino platform operating for players in Malaysia. We understand that personal information is a trust you place in us, and we take this responsibility very seriously. This Privacy Policy is established to ensure full transparency in every aspect of how we process your data.

This document explains the types of data we collect, why we need it, how we use it, with whom it may be shared in limited situations, and what your rights are as the owner of that data. We encourage you to read this policy carefully and to contact our support team if you have any questions.

2 Data We Collect

Clybet collects data from several sources to enable our platform to operate safely and efficiently. The data we collect falls into several main categories:

Data You Provide Directly

• Registration information: full name, date of birth, email address, phone number, and username.
• Identity verification information (KYC): a copy of your MyKad or passport, proof of address such as a utility bill or bank statement.
• Financial information: bank account number or digital wallet details for deposit and withdrawal purposes — this information is not stored directly on our servers but is processed through licensed payment gateways.
• Communication: conversation history with our customer support team via live chat or email.

Data We Collect Automatically

• Technical data: IP address, browser type, operating system, and screen resolution.
• Usage data: pages visited, session duration, games played, and betting records.
• Device data: unique device identifier for account security and fraud detection purposes.
• General location data: IP-based location to comply with service geographic requirements.

3 How We Use Your Data

Every piece of data we collect has a specific and legitimate purpose. Below is a summary table of our data usage:

Data Type	Purpose of Use	Legal Basis
Registration information	Creating and managing player accounts	Contract fulfilment
KYC Documents	Identity verification, fraud prevention & AML	Legal obligation
Financial data	Processing deposits and withdrawals	Contract fulfilment
Technical & device data	Account security, fraud detection	Legitimate platform interests
Usage data	Service improvement, platform analytics	Legitimate platform interests
Email address & phone number	Service communications & promotions (with consent)	Consent / contract

We never use your data for purposes beyond those stated above without first obtaining your explicit consent. Any new use of your data will be communicated to you through a privacy policy update or direct notice.

4 Data Sharing

Clybet does not sell or rent players' personal data to any party. However, in certain limited situations, we may share your information with the following parties:

• Service providers: Payment gateways, gaming software providers, and technical infrastructure providers that assist us in operating the platform — all parties are bound by strict confidentiality agreements.
• Regulatory authorities: When required by law or by the directives of relevant regulatory authorities, including anti-money laundering agencies.
• Analytics service providers: Anonymised and aggregated data may be shared with analytics tools to understand platform usage patterns — this data cannot be used to identify you personally.

5 Cookies & Tracking Technologies

Clybet uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. Cookies are small text files stored in your browser when you visit our website.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting anonymous information about how players use our platform to help us identify and resolve technical issues.
• Functional cookies: Remembering your preferences such as language, time zone, and display settings to deliver a more personalised experience.
• Analytics cookies: Helps us understand platform traffic and usage patterns in aggregated, non-identifiable form.

You can manage cookie settings through your browser at any time. Please note that disabling essential cookies may affect the functionality of the clybet platform.

6 Data Security

Clybet continuously invests in the latest security infrastructure to ensure your personal data is always protected. The security measures we employ include:

• 256-bit SSL/TLS encryption for all communications between browser and server.
• Encryption at rest for all sensitive data stored in our databases.
• Two-factor authentication (2FA) that players can enable for an additional layer of protection.
• Continuous security threat monitoring using automated intrusion detection systems.
• Regular security audits by independent third parties to identify and patch vulnerabilities.
• Role-based access control (RBAC) ensuring only authorised staff can access player data.

7 Data Retention Period

Clybet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are our data retention guidelines:

• Active account data: Retained for as long as your account is active and for a period of 5 years following account closure, to fulfil regulatory obligations.
• Financial transaction records: Retained for 7 years in accordance with Malaysia's financial legal requirements.
• KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communication logs: Retained for 2 years for quality control and dispute resolution purposes.
• Session data and technical logs: Retained for 90 days before being automatically deleted.

Upon expiry of the retention period, your data will be securely deleted using non-recoverable deletion methods, or fully anonymised if the data is still needed for aggregate analytical purposes.

8 User Rights

As a clybet player, you have the following rights regarding your personal data. All requests can be submitted via our support live chat and will be processed within 14 business days:

9 Children's Data

The clybet platform is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal data from children or minors. Our registration process is designed to detect and reject applications from underage individuals.

Should we become aware that personal data of a minor has been collected without our knowledge, such data will be deleted immediately and the relevant account will be terminated. Parents or guardians who discover that their child has registered on our platform are urged to contact our support team without delay.

10 Third-Party Links

The clybet platform may contain links or references to third-party services such as game providers or payment gateways. This Privacy Policy applies solely to the clybet platform. We are not responsible for the privacy practices of any third-party website or service.

We encourage you to review the privacy policy of each third-party platform you use before providing them with any personal information.

11 Privacy Policy Changes

Clybet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to players via their registered email or a prominent notice within the platform at least 7 days prior changes take effect.

The "updated" date at the top of this document will always reflect the latest version of the policy. Continued use of the platform after changes take effect is considered acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or wish to submit a request regarding your personal data, the clybet privacy team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get an immediate response.
• Email: [email protected] — for written inquiries requiring official documentation.
• FAQ: Visit the FAQ us for answers to frequently asked questions about data privacy.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex data rights requests, the processing period is up to 14 business days.